I really hate to do this, since I left a 5 star review for all of my other vendors. But I am really unsatisfied by the service that I got from AllRequestsLive. Initially, I was drawn to the company because I have had two friends use their services for their wedding and I was hopeful that it would work out. AllRequestsLive has amazing prices. The first warning sign should have been that they don't have contracts. However, I was still hopeful. I met with the owner, Dave, over the phone shortly before my wedding. He was very kind and funny. He told me that he would be sending Austin out to be the DJ at my wedding. During our phone call, I shared the significance of my processional song. I also requested that Austin does not take any requests during the reception, unless it's from my bridal party specifically. And I distinctly remember saying, "read the room".
The day of the wedding started great. Austin was on time, dressed to impress, and was really kind when introducing himself. When the ceremony started, everything was great. The correct song was playing for the bridal party to walk up the aisle. However, moments after I leave the barn to walk up the aisle, the music stopped. His ipad died. Apparently this is because it overheated because it was left in the sun. I had to walk up the aisle in silence, because I had no idea what was going on, and the moment was already there. The song that I picked to walk up the aisle to had sentimental meaning to my husband and I. I literally dreamed about that moment. My husband didn't know what song it was, and I wanted it to be a surprise. It was honestly heartbreaking to have it ruined like that. At some point during the ceremony, the ipad came back alive, because the first few seconds of our recessional song (an upbeat song) started playing while my husband was saying his vows (which totally killed the vibe). To give Austin credit, he did apologize to me later about the ceremony.
During the reception, I was surprised to hear that the DJ had announced open requests. And I was even more shocked when I heard the theme song to ghost-busters start to play. At my wedding. Someone had requested that song and the DJ played it. Read the room, right?
I honestly had no intention of writing a review. However, I reached out to Dave and asked for a refund of the DJ services because I felt like they didn't live up to the expectations that Dave had set for me during our phone call. I was honestly just disappointed, and I really feel like I would have been more content to make a playlist and play it at my wedding. I feel like that would have been a more reliable option. I initially sent this email to Dave on 09/04/23. He replied back right away and said that he would get to the bottom of what happened and get back to me. However, when I emailed him on 09/11/23 asking for an update, he said that he is still researching what happened. I haven't heard back since, and it is now 09/26/23. I think that this company is avoiding accountability of their mistakes, because I don't think it should take this long to conduct an investigation of what happened at my wedding.
I am overall just really disappointed. I was hoping to save some money without cutting any corners, but this company did not live up to their promises. I encourage you to find a company or a DJ that is willing to offer you a contract so that you're protected if anything goes wrong. That's the biggest regret that I have for my wedding day.